Terms of service

Last updated: May 13, 2026

Welcome to AVENUE FRAGANCE.

These Terms of Service (“Terms”) govern your access to and use of the wholesale website, products, and services operated by SILA SHOP SRL, operating under the brand name AVENUE FRAGANCE (“we”, “us”, “our”).

Our wholesale store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), are intended exclusively for business-to-business (B2B) transactions.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you may not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent and warrant that you are:

  • A legally registered business entity, or

  • An authorized representative acting on behalf of a business

You agree to provide accurate, current, and complete business information, including company name, VAT number, billing information, shipping address, and contact details.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You may not transfer, sell, assign, or share your account without our prior written authorization.

SECTION 2 – PRODUCTS

All products sold by AVENUE FRAGANCE are intended exclusively for wholesale resale purposes.

Product descriptions, packaging, images, and specifications are provided in good faith. Minor variations in packaging design, batch coding, labeling, or presentation may occur depending on suppliers or manufacturers.

We reserve the right to:

  • Limit product quantities

  • Restrict sales territories

  • Refuse service

  • Discontinue products at any time without notice

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase products from AVENUE FRAGANCE.

We reserve the right to accept, refuse, cancel, or limit any order at our sole discretion.

Orders are considered confirmed only after:

  • Payment has been successfully received and verified

  • Product availability has been confirmed

Once an order has been processed or shipped, cancellation requests may not be accepted.

All orders remain subject to our Return & Refund Policy.

SECTION 4 – PRICING AND BILLING

All prices displayed are wholesale prices and exclude:

  • VAT

  • Shipping costs

  • Customs duties

  • Import taxes

  • Local regulatory fees

unless otherwise stated.

Prices may be modified at any time without prior notice.

By placing an order, you confirm that:

  • The billing information provided is accurate

  • You are authorized to use the selected payment method

  • Your payment provider will honor all charges incurred

Late or unpaid invoices may result in:

  • Delayed shipments

  • Suspension of future deliveries

  • Additional administrative or recovery fees

SECTION 5 – SHIPPING AND DELIVERY

Shipping timelines are estimates only and are not guaranteed.

Risk of loss, theft, or damage transfers to the buyer once the goods are handed to the shipping carrier.

You are responsible for:

  • Import duties

  • Customs clearance

  • Regulatory compliance in your country

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, visuals, product images, texts, graphics, branding elements, and website content are owned or licensed by AVENUE FRAGANCE and remain protected by intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written authorization.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party applications, tools, or integrations for operational convenience.

These services are provided “as is” without warranties of any kind.

Your use of third-party tools is entirely at your own risk and subject to the respective third-party terms and policies.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to external websites or services.

We are not responsible for the accuracy, legality, security, or reliability of third-party content or services.

Accessing third-party websites is done entirely at your own risk.

SECTION 9 – SHOPIFY PLATFORM

Our store is hosted and powered by Shopify.

However, all commercial transactions, wholesale agreements, claims, and obligations exist solely between you and AVENUE FRAGANCE.

Shopify is not responsible for product-related disputes, refunds, deliveries, or business transactions conducted through our store.

SECTION 10 – PRIVACY

Your information is collected and processed in accordance with our Privacy Policy.

Because our Services are hosted on Shopify, certain data may also be processed by Shopify under their own policies.

SECTION 11 – FEEDBACK

If you provide suggestions, reviews, feedback, or recommendations, you grant AVENUE FRAGANCE a worldwide, royalty-free, perpetual right to use such content for operational, commercial, or marketing purposes.

SECTION 12 – ERRORS AND OMISSIONS

From time to time, our website may contain typographical errors, pricing inaccuracies, stock discrepancies, or omissions.

We reserve the right to correct such errors and cancel or amend affected orders where necessary.

SECTION 13 – PROHIBITED USES

You may not use our Services for:

  • Fraudulent or unlawful purposes

  • False business representation

  • Unauthorized resale practices

  • Intellectual property infringement

  • Abuse of wholesale pricing structures

We reserve the right to suspend or permanently terminate accounts engaged in prohibited activities.

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services at any time for violations of these Terms or other lawful reasons.

Termination does not relieve you of payment obligations for orders already processed or delivered.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” to the maximum extent permitted by law.

We do not guarantee uninterrupted service, specific commercial results, or compatibility with your particular business requirements.

Minor variations in fragrance packaging, appearance, or supplier presentation shall not constitute defects.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, AVENUE FRAGANCE and SILA SHOP SRL shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Reputational damages

  • Business interruption

arising from use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless AVENUE FRAGANCE and SILA SHOP SRL from claims, liabilities, damages, or expenses arising from:

  • Misuse of products

  • Violation of these Terms

  • Illegal resale activities

  • Regulatory non-compliance in your market

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain fully valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the complete agreement between you and AVENUE FRAGANCE regarding wholesale transactions and use of our Services.

SECTION 20 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of Belgium.

Any dispute arising from these Terms shall fall under the exclusive jurisdiction of the courts of Belgium.

SECTION 21 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Updated versions will be posted on this page with the revised “Last updated” date.

Continued use of our Services after changes are posted constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

SILA SHOP SRL
Operating as AVENUE FRAGANCE

VAT Number: BE0764359901

📧 Email: contact@avenuefragance.be
📍 Rue de Brabant 153, 1030 Brussels, Belgium
📞 +32 494 74 58 31